&#39Disabled&#39 travel and holiday insurance

Home Forums General &#39Disabled&#39 travel and holiday insurance

Viewing 9 posts - 16 through 24 (of 24 total)
  • Author
    Posts
  • #33954
    Di
    Participant

    Well, everything’s sorted finally and I’m on my way to Norway in a couple of hours. How do you push a wheelchair AND two suitcases? I’ve been told Norway is not at all disabled friendly so I will let you know when I get back, how I managed. Praying the pain levels stay reasonable so I can have a good time. Wish me luck as you wave me goodbye!!!!

    #33955
    carole Sheen
    Participant

    Dear Di,
    If you have not already gone, I would just like to wish you and your Son a lovely Holiday.
    Carole.

    #33956
    Di
    Participant

    I said I would update when we got back so here I am. My son and I had a lovely time in Norway despite it being the most disabled unfriendly city I have ever visited. The streets are terrible; hardly any dropped kerbs , some of them a good 10″ high; huge tram lines and massive potholes and I’m sure every footpath slopes down to the street so my son was permanently pushing my wheelchair sideways.
    Ryanair from Liverpool were very good. I took my chair right to the plane; was escorted to it and taken on board by hydraulic lift before everyone else. Tortp airport in Norway didn’t have a lift but they offered to carry me down! My chair was out and waiting for me on the tarmac, undamaged. The baggage handlers were very careful with it. Same in reverse coming home.
    The biggest problem was the coach transfer into the city. Despite having a Norwegian friend meet me and speak to teh driver, he still didn’t help at all, even my son who had to lift the wheelchair into the luggage compartment along with two suitcases or me who had to get up several steep steps onto the coach and try to walk the full length because the only seat for disabled was taken by able bodied people. When we came back I was utterly ashamed of the “Brits” waiting for the coach. The driver again just sat taking moeny while everyone had to load their own cases and wheelchair , I got no help boarding but the rest of the English people trying to get on board acted like wild animals, pushing and shoving and almost fighting to get on the bus. They were the same at the airport too.
    Norway has a new law which says that bus companies MUST make access easy for people with mobility problems. If they can’t alter their buses, then they must arrange to lift people on board. This company had obviously never heard of the law. Idon’t know what would have happend if I’d been travelling alone. I certainly wouldn’t have been able to getaround the city at all because the footpaths were so bad. Even the newly paved modern squares had such huge gaps between the flags that the tyre came off a front wheel on the chair when it got stuck. My son was an absolute angel pushing me around, even when he himself was ill with a high temperature. Oslo is a lovely city but they are in the dark ages when it comes to disability awareness..
    We did meet some lovely people, especially in te restaurants who did all they could to get me inside although one waitress at the Grand Hotel informed me I couldn’t sit at an outoor table because they didn’t want people in wheelchairs and one ferry where I was told “You can’t bring that on here, you will have to wait for the next one”. Yet that same boat one afternoon on a different sailing, offered to lift me aboard and store my chair the office while we went for a cruise.
    The hotel was great and the insurance from Sainsburys even better. I had to get my son to a doctor and the insurance company rang me back to cut expense, then followed up the next day with a call to see how my son was..
    A lovely holiday but physically very difficult. However the actual travel went without a hitch- didn’t even have any problems about taking liquid medicine on board the plane. They didn’t even seem interested.

    #33957
    Anonymous
    Inactive

    At Airports you can only get help from the check in desk of the company you are flyhing with, so there is a mega problem if you are own your own, getting to the airport by taxi, and need help to get to the check in desk. A company called skycaps can help with this. I have just asked to be met where taxis drop off, and be taken to the BA Check In desk very early in the morning next Wednesday. They are sending me confirmation of the booking and have have arranged to pick me up, together with my wheelchair and baggage when set down by the taxi. Their phone number is 0208 745 6011 … The other option is to pay your taxi driver much more for parking while he is taking you to the check In desk. I am sure there will be a fee, but probably not too much. If any friend or relative were taking you to the airport this would also help them. I think this is only for Heathrow, but they do operate from other airports and in many places, in London shops and theatres, etc. and at shopping centres. I do wish I had discovered this before. I got a telephone number for the airport Travel-care Room and they put me on to Skycaps. In the past I have been left stranded on the pavement and there has been no answer to the bell where you call for help but this does not always work, and by then the taxi driver has driven off … For more information the skycaps website is http://www.skycaps.co.uk

    #33958
    Anonymous
    Inactive

    I see I did not mention a book I have which lists what help you can get in British only hotels, airports, and rail travel. Also other topics like agents that help you set up travel suitable for you alone or in a group, places of attraction, trains, ferries, public gardens, tourist information centres, , etc. plus lists of accessibble loos, not just those accessed with a radar key. For those who do not know there is a Radar Key system for disabled loos at most places like shopmobility. I found one in a pub the other day which had a radar lock, and the bar people gave me a key as I happenned not to have mine with me. The book is Gowrings Mobility Smothe Ride Guide. On another topic but relevant, my doctor has given me a letter to present to BA| should they get difficult about my drugs, as I need them with me in my handbaggage, not in a suitcase that might get lost !!!! I also have a complete list of the drugs in case I should need more in France, though hopefully not… .

    #33959
    Di
    Participant

    Thank you very much for that number for Skycaps. We did have trouble before check in. Two suitcases plus a wheelchair was too much even for my son and as you say, you only get help after check in. I was annoyed that, having booked secure long term parking in a disabled spot, I got there to find it full and was told to leave my car on the short stay park. When I came back it had paint and scratches from car doors and cases all down both sides. As yet, the car park company has not replied. It was safe enough, right by the security hut but with people coming and going all day, it obviously got damaged.
    I too took a letter from my doctor about my medication along with a list from the chemist of everything I take but no one seemed at all bothered about it at security.
    Even though I had booked assistance with Ryanair, they assumed that my son could manage to push me through the airport and didn’t provide anyone. We had to go to a different departure gate from everyone else which was down in the basement and totaly deserted leaving us feeling abandoned and lost. However some very nice men turned up to take us to the plane.

    #33960
    Josette
    Participant

    Bringing to the top for Laura.

    #33961
    Liz
    Participant

    Bringing to top for Dave-is this what your were thinking of?

    Liz

    #33962
    susanliang
    Participant

    Try Asda. They are the cheapest I have found this year, and are underwritten by Norwich Union.

Viewing 9 posts - 16 through 24 (of 24 total)
  • You must be logged in to reply to this topic.